Privacy Policy
How One Day Creative collects, uses, and protects your information
Last updated: February 2026
Introduction
One Day Creative Limited ("we", "our", or "us"), registered in England and Wales (Company No. 08645664), is the data controller responsible for your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, school or organisation details when you create an account
- Contact Information: Information you provide when contacting us via email, phone, or live chat
- Workshop Enquiries: Information submitted through our workshop enquiry forms, including school details and preferred workshop dates
- Usage Data: Information about how you interact with our website and services, including pages viewed, time spent, and features used
- Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process workshop bookings and enquiries
- Manage your account and provide customer support
- Send you service-related communications and updates
- Analyse usage patterns to improve our platform and content
- Comply with legal obligations and protect our rights
Cookies and Tracking
We use cookies and similar technologies to operate and improve our services. When you first visit our site, we display a cookie consent banner. Non-essential cookies are only set if you click "Accept all". You may change your preference at any time by clearing your browser's local storage and revisiting the site.
Essential Cookies & Storage
These are strictly necessary for the website to function and are set regardless of your consent choice. They cannot be switched off.
| Name | Type | Purpose | Retention |
|---|---|---|---|
| AuthToken | HTTP cookie | Keeps you signed in. Contains an encrypted authentication token. HttpOnly and Secure — cannot be read by JavaScript. | 12 days |
| cookie_consent | localStorage | Records your cookie consent choice so we do not ask again. | Until cleared |
| theme | localStorage | Stores your light/dark mode preference. | Until cleared |
Analytics Cookies (requires consent)
We use PostHog analytics, hosted in the EU (eu.posthog.com), to understand how visitors use our site. These cookies are only set when you accept cookies. If you decline, PostHog operates in memory-only mode — no data is stored on your device and all analytics data is discarded when you close the page.
| Name | Type | Purpose | Retention |
|---|---|---|---|
| ph_*_posthog | Cookie + localStorage | PostHog session and visitor identifier for anonymous usage analytics. | 1 year |
Support Cookies (requires consent)
We use Intercom to provide live chat customer support on our public pages. The Intercom widget is only loaded when you accept cookies. If you decline, the chat widget will not appear and no Intercom cookies are set.
| Name | Type | Purpose | Retention |
|---|---|---|---|
| intercom-id-* | Cookie | Unique visitor identifier for the chat widget. | 9 months |
| intercom-session-* | Cookie | Tracks the current chat session so conversations persist across pages. | 1 week |
| intercom-device-id-* | Cookie | Device identifier for consistent chat experience. | 9 months |
Third-Party Services
We use the following third-party services to provide and improve our platform:
- Firebase: Authentication and database services provided by Google
- Stripe: Payment processing for subscription services
- Intercom: Customer support chat functionality
- PostHog: Analytics platform hosted in the EU at eu.posthog.com for GDPR compliance
Each of these services has their own privacy policies governing how they handle your data. We encourage you to review their respective privacy policies.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy. When you close your account, we will delete or anonymise your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.
Financial records, including payment and invoicing data, are retained for a minimum of five years in accordance with HMRC requirements.
Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access: You can request a copy of the personal information we hold about you
- Right to Rectification: You can request that we correct any inaccurate or incomplete information
- Right to Erasure: You can request that we delete your personal information (subject to certain conditions)
- Right to Data Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to certain types of processing, such as direct marketing
- Right to Restrict Processing: You can request that we limit how we use your information
To exercise any of these rights, please contact us at hello@onedaycreative.co.uk.
Children's Privacy
Our services are designed for use by schools and educators on behalf of their students. We do not knowingly collect personal information directly from children under 13 years of age. When schools use our services with students, we rely on the school to obtain appropriate parental consent where required. If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: hello@onedaycreative.co.uk
One Day Creative Limited
Commer House, Station Road, Tadcaster, LS24 9JF
Company No. 08645664 · VAT No. GB 169 083 483